Novotel London West, London - Reviews, Room Options & Prices 2025

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About the Hotel

1 Shortlands, London, United Kingdom, W6 8DR

Novotel London West, a 4-star eco-friendly hotel in Hammersmith's artsy riverside area, has won 16 awards for excellence in the past 4 years. The property features a Cloud 9 beauty salon, concierge services, and exclusive access to nearby Virgin Active health club with swimming pool.

Modern Tech-Ready Accommodations

Modern rooms at Novotel London West include soundproof walls, 32-inch TVs with media hubs, and Nespresso coffee machines. Each unit features a private bathroom with free toiletries, while certain rooms offer city views and seating areas.

Multiple Dining Venues

The Artisan Grill serves gourmet dishes in elegant surroundings, while the Lounge Bar & Terrace with its own patio area offers a light menu and drinks. The hotel maintains 2 restaurants and 2 bars on premises.

Fitness and Event Facilities

The well-equipped 'In Balance' Fitness Suite provides convenient training facilities. The hotel's conference space spans 53,820 square feet and can accommodate events for up to 1000 people.

Transit Hub Location

Hammersmith Underground Station stands 5 minutes away, offering direct service to Heathrow airport and Piccadilly Circus via the Piccadilly line. The property provides easy access to the M4 motorway, with Westfield London less than 1 miles away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Executive Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Superior Twin Room

Max:

2 persons

24 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

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Superior Queen Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

City view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

London 4.2 mi

Airports

London Heathrow (LHR) 12.7 mi

London City (LCY) 13.4 mi

Train

Kensington (Olympia)3300 ft

Paddington Station 2.5 mi

Metro stations

Hammersmith (Circle and Hammersmith & City lines)1400 ft

Bus

Bus stop700 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

GBP 3.50 per hour

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Room features

Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1 Shortlands, London, United Kingdom, W6 8DR

Map view

street view

1 Shortlands, London, United Kingdom, W6 8DR

City landmarks

Museums

Victoria and Albert Museum

2.1 mi

Garden

Buckingham Palace

3.4 mi

Museums

Natural History Museum

1.9 mi

Museums

Science Museum

2.0 mi

Parks

Hyde Park

2.6 mi

Parks

Holland Park

1.1 mi

Museums

Design Museum

1.2 mi

Palace

Kensington Palace

1.6 mi

Square

Trafalgar Square

4.1 mi

Museums

Leighton House Museum

1.0 mi

Events

Hammersmith Apollo

2300 ft

Elizabeth Tower - Houses of Parliament

Big Ben

4.1 mi

Museums

National Gallery

4.1 mi

Parks

Kensington Gardens

2.0 mi

Events

Royal Albert Hall

1.9 mi

The Mall Hammersmith

Hammersmith

2500 ft

Events

Olympia Exhibition Centre

3000 ft

Church

Westminster Abbey

4.0 mi

Fulham Palace Bishops Avenue Fulham

Fulham Palace

1.5 mi

Events

Olympia London

3100 ft

Parks

Ravenscourt Park Tube

1.1 mi

Stadiums

Stamford Bridge Stadium

1.4 mi

Palliser Road West Kensington

The Queen's Club

2500 ft

Broadway Theatre

Riverside Studios

3800 ft

Museums

18 Stafford Terrace

1.1 mi

Store

Kensington High Street

1.3 mi

Metro Station

Kensington Tube

1.3 mi

Exhibition Centre Warwick Road

Earl's Court

1.5 mi

Garden

Kyoto Garden

1.6 mi

Nature reserve

WWT London Wetland Centre

3.7 mi

Nearby

Mall

Kings Mall Shopping Centre

1800 ft

Mall

Marks & Spencer Hammersmith

1800 ft

Restaurants

Artisan Grill

1200 ft

Novotel London West One Shortlands

Suzu

700 ft

170-172 Hammersmith Road

Villagio Restaurant

1500 ft

206-208 Hammersmith Road

Rangrez

1900 ft

32 Fulham Palace Road

The Swan

1600 ft

46 Hammersmith Broadway Hammersmith

Hooked Fish Bar

2100 ft

36 Fulham Palace Road

Nando's Hammersmith

1400 ft

22-26 Hammersmith Broadway 22-26

Belushi's

1500 ft

28 Hammersmith Broadway

Fez Restaurant

2100 ft

32 Fulham Palace Road Hammersmith

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

6.4

Location

8.8

Service

6.8

Dining

6.0

4/5 based on 5273 reviews

#611 of 1,196 hotels in London based on Tripadvisor

Jacob

United Kingdom, March 2025

6.8/10

My stay at Novotel London West was quite the mixed bag. The staff were truly welcoming and eager to assist, making me feel valued. However, my room left much to be desired as it seemed quite dated and in need of some attention. Additionally, the breakfast experience was disappointing, falling short of the quality I expected given the hotel's reputation.

Rooms

6.0

While my room was a generous size for London, it felt rather shabby and did not live up to the modern appeal of the common areas. The shower pressure was quite weak, which was a letdown.

Service

8.0

The service was a highlight. Staff like Ioannis at reception were incredibly helpful, lending a personal touch to my stay. Despite some hiccups during check-in, the overall level of attentiveness shone through.

Location

8.0

The location is fantastic, especially being so close to Hammersmith Tube, making it easy to explore central London. However, accessing the hotel from Hammersmith station requires crossing a busy road, which could be a concern for some.

Dining

5.0

Dining options were varied, but I found the breakfast lacking. The quality of hot dishes and fresh fruit did not meet my expectations, which was unfortunate considering the high standards in other areas.

Facilities

7.0

The hotel's common areas were well-kept and spacious, perfect for relaxation. however, I experienced inconveniences with the lifts, as only one was functioning during my stay.

Samuel

United Kingdom, February 2025

6.2/10

My stay at Novotel London West was quite enjoyable thanks to its convenient location near Hammersmith Underground, which made getting around the city easy. The room was spacious and well-equipped, providing a comfortable environment for rest. However, I did encounter issues with the room amenities, particularly the shower pressure and the lack of toiletries beyond the basics.

Rooms

7.0

The room I stayed in was spacious and equipped with twin beds. However, the shower pressure was disappointingly low, and I would've appreciated a bit more variation in toiletries beyond just shampoo and shower gel.

Service

9.0

The staff at the hotel were incredibly friendly and responsive, especially at check-in. I appreciated the helpfulness of the reception team, which added to the overall warm atmosphere of the hotel.

Location

10.0

Being a short walk from Hammersmith Tube Station made this hotel perfectly situated for easy access to central London attractions, restaurants, and bars. It was ideal for my needs, especially since I attended an event at the nearby Apollo.

Dining

8.0

I found the dining options to be quite impressive, with a great selection available. Breakfast was particularly good, and I enjoyed the tasty vegetarian curry offered during dinner.

Facilities

7.0

The hotel had all necessary facilities, but I felt the amenities such as towel quality didn't match the overall standard of the hotel. While amenities like housekeeping and room service were efficient, an upgrade to toiletries would be a nice touch.

Sebastian

United Kingdom, December 2024

6.2/10

I had a decent stay at Novotel London West. The rooms were clean and comfortable, and the location was super convenient with easy access to transport. However, I faced some hiccups with the service, particularly at the bar where I found the wine selection lacking. Overall, it was a good experience but not without its flaws.

Rooms

9.0

The room I stayed in was really good, well-equipped, and comfortable. The only downside was the need for better quality coffee and milk on the tea tray.

Service

6.0

Most of the staff were friendly and helpful, though I did have a couple of disappointing experiences at the bar that could use improvement. Caroline was particularly excellent in assisting with my friend's back issue.

Location

10.0

The hotel's location was excellent, just a short walk from Hammersmith Tube Station, which made it super convenient for getting around London.

Dining

6.0

The breakfast spread looked good and extensive, but the bar experience wasn't great with long waits at times, especially on weekends.

Facilities

8.0

The hotel had good facilities overall, including responsive maintenance staff. The public areas were well-kept, enhancing the feel of a well-managed environment.

Aaron

United Kingdom, November 2024

5.4/10

My stay at the Novotel London West had its ups and downs. While the location near Hammersmith Station was excellent for accessing local attractions, the state of the room left much to be desired. The staff were generally friendly, and the cleanliness standards were quite good, but I was disappointed with the cramped quarters and some maintenance issues. Overall, it was decent, but I expected more for the price I paid. 😕

Rooms

5.0

The room was cramped with insufficient amenities for four people, and it had a stale cigarette smell despite being labeled as non-smoking.

Service

6.0

Check-in was relatively fast, but I experienced confusion over my checkout time and uninvited knocks from housekeeping.

Location

8.0

The hotel's location is fantastic, just a short walk from Hammersmith Station and Eventim Apollo, making it easy to get around London.

Dining

6.0

Breakfast offerings were decent, yet the quality could be improved. There were many options, but the standards felt a bit lacking for a four-star hotel.

Facilities

6.0

Common areas were clean and inviting. However, I encountered some maintenance issues, and the check-in process felt slightly disorganized.

Sophia

United Kingdom, October 2024

5.8/10

I had a mixed experience at Novotel London West. The location was convenient, being just a short walk from Hammersmith Tube Station, which made exploring London easy. However, my room was quite dated, with issues like uncleaned bathrooms and worn-out pillows, which didn't meet my expectations for the price I paid. The breakfast was also not worth the cost, lacking in quality and variety.

Rooms

5.0

My room felt dated and unkempt, with dirty areas and uncomfortable pillows, which detracted from my stay.

Service

5.0

While I did encounter some friendly staff, there were also issues with response times and efficiency, particularly during check-in and with my requests.

Location

8.0

The hotel is excellently located near the tube and bus stations, making it easy to travel around London.

Dining

5.0

Despite the breakfast being overpriced and of low quality, the convenience of dining options within the hotel was a plus, though I would recommend eating elsewhere.

Facilities

6.0

Facilities like the lobby and bar offered a pleasant ambiance, but I faced issues with room cleanliness that affected my overall comfort.